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Terms and Conditions

Our goal at Domus Biotechnologies is to make your purchasing experience smooth and convenient. Unless otherwise agreed in writing, your purchase of products is subject to the following terms and conditions. Please read them carefully.

1. Parties to this agreement

These terms and conditions comprise the agreement (“Agreement”) between you and Domus Biotechnologies Oy. When you complete the registration process or order product/s on, you agree to this Agreement.

2. Use of the Service

2.1. You must be eighteen or older to order products from the
2.2. You accept responsibility for all activities that occur under your account or password. You are solely responsible for maintaining the security of your password.
2.3. You warrant that the information you provide during the registration process (and any notification of change of such information) is true and correct.

3. Privacy Policy

3.1. Domus Biotechnologies is committed to respecting the your privacy as set in the European Union law of data protection and privacy. See our privacy policy.
3.2. When ordering from Domus Biotechnologies you give us permission to send out marketing communication to you about similar products.

4. Ordering and Payment Terms

4.1. When an order is placed on the the binding sales agreement between you and Domus Biotechnologies is reached when you receive an order confirmation.
4.2. Payment must be received by Domus Biotechnologies prior to acceptance of an order.
4.3. Domus Biotechnologies reserves the right to reject any order in its sole discretion.

5. Product prices

5.1. The product price is the price displayed for the item on the at the time of ordering.
5.2. Delivery Fees. Our product prices do not include delivery and handling charges. Delivery charges vary depending on the shipping destination and are stated for each order at check-out.
5.3 Taxes and Fees. Our product prices do not include any taxes (including VAT), duties, levies or other government fees that may apply to your order. If they apply, it will be your responsibility to pay them.

6. Cancellation and returns

6.1. Once you have placed your order, you cannot cancel or change it without our written consent.
6.2. Private individuals have a fourteen-day right to return or exchange a product according to Finnish consumer protection legislation. Our return policy does not apply to orders made by institutions or companies.
6.3. Before returning the product please contact our customer service for further instructions: We do not credit shipping charges. You will not receive credit for any product returned without our prior consent.

7. Payment

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to. 

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7

8. Delivery

8.1. Delivery charges vary depending on the shipping destination and are stated for each order at check-out.
8.2. Orders are delivered by DHL or GLS.
8.3. Domus Biotechnologies shall not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeure), including, but not limited to, fires, strikes, labor disputes, war, acts or intervention by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, or communications equipment, or network failure, congestion, or malfunction.
8.4. Our shipping dates are approximate only. You may not refuse delivery or otherwise be relieved of any obligations as the result of such delay.
8.5. Domus Biotechnologies takes responsibility for the loss and damage of the product occurred during the delivery. All product returns due to damage of the product during the delivery must be pre-authorized by the customer service. You must contact us within five days after receiving the product.

9. Changes to this Agreement

Domus Biotechnologies reserves the right to make changes to the policies, and this Agreement at any time.

10. Jurisdiction and Settlement of Disputes

This Agreement will be interpreted, construed and enforced in all respects in accordance with the laws of the Republic of Finland. Any contractual disputes are primarily settled through negotiations, in other cases disputes are settled at the Helsinki District Court, Finland.

If you have any questions about these terms and conditions, please contact